LEGAL
Privacy Policy
Last updated: 25 September 2026
Landlord Sure Ltd ("Landlord Sure", "we", "us" or "our") respects your privacy and is committed to protecting personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit landlordsure.co.uk, contact us, request a quotation or book our services.
The ICO guidance on UK GDPR recommends that privacy information clearly explains the purposes of processing, lawful bases, recipients, retention periods and individual rights.
1. Who We Are
The data controller responsible for personal information covered by this Privacy Policy is:
Landlord Sure Ltd
58 Peregrine Road
Hainault
Ilford
Essex
IG6 3SZ
United Kingdom
Email: info@landlordsure.co.uk
2. Information We Collect
Depending on how you interact with us, we may collect:
Contact information
- Name
- Email address
- Telephone number
- WhatsApp or other contact details where provided
Property information
- Property address
- Property type
- Property size or relevant service information
- Access information
- Appointment details
- Information required to carry out the requested inspection
Booking and transaction information
- Services requested
- Booking dates and times
- Appointment information
- Payment status
- Invoice information
- Transaction references
Payment card details may be processed by our payment service provider rather than being stored directly by Landlord Sure.
Communications
We may retain information contained in emails, telephone communications, booking enquiries, quotations and other correspondence.
Website and technical information
When you visit our website, technical information may be collected, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Approximate location derived from technical information
- Referral information
- Website interaction information
The exact information collected depends on the technologies and analytics services operating on the website.
3. How We Collect Information
We may collect information when you:
- Submit a contact form;
- Request a quotation;
- Book an inspection;
- Contact us by telephone;
- Contact us by email;
- Communicate with us through supported messaging services;
- Purchase a service;
- Visit or interact with our website;
- Leave feedback or communicate with us about a service.
4. Why We Use Your Information
We may use personal information to:
- Respond to enquiries;
- Provide quotations;
- Process bookings;
- Arrange inspections;
- Communicate appointment information;
- Provide certificates and reports;
- Process payments;
- Provide customer support;
- Manage customer accounts and records;
- Maintain business and financial records;
- Improve our website and services;
- Protect our website and systems;
- Prevent fraud, misuse or security incidents;
- Meet legal and regulatory obligations;
- Send relevant marketing where permitted by law.
5. Lawful Bases
We process personal information using the lawful basis appropriate to the relevant purpose.
These may include:
Contract — where processing is necessary to provide a requested service or take steps before entering into a contract.
Legal obligation — where we are required to retain or disclose information to comply with legal or regulatory requirements.
Legitimate interests — where processing is reasonably necessary for our legitimate business interests and those interests are not overridden by your rights and interests.
Consent — where we ask you to provide consent, such as for certain non-essential cookies or marketing activities where consent is required.
The ICO confirms that organisations must determine and document an appropriate lawful basis before processing personal information.
6. Marketing
We may contact existing or prospective customers about relevant services where permitted by applicable law.
Where consent is required, we will ask for consent before sending marketing communications.
You can unsubscribe from marketing communications at any time.
You also have an absolute right to object to direct marketing.
7. Who We Share Information With
We may share relevant information with trusted service providers where necessary to operate our business.
These may include:
- Website hosting providers;
- Email providers;
- Payment processors;
- Booking and scheduling systems;
- Website analytics providers;
- Customer communication systems;
- IT and security providers;
- Professional advisers;
- Government, regulatory or law-enforcement authorities where legally required.
We only share information where there is an appropriate reason and, where applicable, a lawful basis for doing so.
8. Google Services and Analytics
Our website may use Google services, including Google Analytics and Google-related website tools, to understand website traffic and performance.
Where non-essential analytics or similar technologies require consent, they should only operate in accordance with the website's cookie-consent settings.
9. Payment Information
Where online payment is available, payment information may be processed by a third-party payment provider.
We do not intend to store complete payment card numbers on our own website systems.
The payment provider may process information under its own privacy terms.
10. International Transfers
Some technology and service providers may process information outside the United Kingdom.
Where personal information is transferred internationally, we will use appropriate safeguards or another lawful transfer mechanism where required.
11. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.
Retention periods may depend on:
- The nature of the information;
- The reason it was collected;
- Our relationship with you;
- Legal and regulatory requirements;
- Accounting and tax requirements;
- Dispute resolution requirements;
- Security and fraud-prevention requirements.
Where a specific retention period is not appropriate, we use criteria to determine when information should be securely deleted or anonymised, consistent with ICO transparency requirements.
12. Security
We use reasonable technical and organisational measures to protect personal information against:
- Unauthorised access;
- Accidental loss;
- Destruction;
- Alteration;
- Unauthorised disclosure.
No internet transmission or electronic storage system can be guaranteed to be completely secure.
13. Your Privacy Rights
Depending on the circumstances and applicable law, you may have rights including:
- The right to be informed;
- The right to access your personal information;
- The right to correct inaccurate information;
- The right to request erasure;
- The right to restrict processing;
- The right to object to certain processing;
- The right to data portability;
- The right to withdraw consent where processing is based on consent.
Some rights are subject to legal conditions and exemptions.
14. How to Exercise Your Rights
To exercise your privacy rights, contact:
Email: info@landlordsure.co.uk
Please provide enough information for us to identify your request and the information concerned.
We may need to verify your identity before completing certain requests.
15. Complaints
If you have concerns about how we handle your personal information, please contact us first so that we can investigate.
You also have the right to complain to the Information Commissioner's Office (ICO).
16. Children's Information
Our website and services are intended for adults and businesses.
We do not knowingly collect children's personal information for marketing purposes.
17. Third-Party Websites
Our website may contain links to third-party websites.
This Privacy Policy does not apply to those external websites.
You should review the privacy policy of any third-party website you visit.
18. Changes to This Privacy Policy
We may update this Privacy Policy when our services, technology, legal requirements or data-processing practices change.
The latest version will be published on this page with the applicable update date.
